The People Operations Business Partner (POBP) is a liaison working with the company’s associates to align People Operations initiatives and processes with business goals. Working with business leaders to create people plans and implement people approaches, they coach on leadership practices, talent management, performance management, development, leave of absence and accommodations, and associate relations to create an associate-oriented, high-performance culture emphasizing quality, productivity, and goal attainment. The POBP also guides departmental policy, including reviewing current policies and practices and suggesting new strategies to ensure compliance with federal, state, and local employment laws

What is a day in the life at Flagship as a People Operations Business Partner?

• Solve complex organizational challenges with people-related solutions aligned with our core values, showing a commitment to providing an amazing employee experience for our employees.
• Act as advisor and consultant to business leaders by recommending strategies and solutions that promote high morale, increase associate engagement, foster associate retention, and drive productivity consistent with growth and profit objectives.
• Advocates and facilitates resolution of associate relation items, including conducting investigations, with escalation to the Director or SVP of People Operations when necessary.
• Maintains and applies knowledge of employment laws and regulations, ensuring policies, procedures, and reporting comply (EEO-1, OSHA, Wage and Hour, etc.).
• Conducts training and coaching business leaders on talent acquisition, retention, and development, including interviewing, hiring, terminations, leave and accommodations, performance evaluations, safety, and compliance.
• Consult with leadership to develop an accurate staffing plan, working with Talent Acquisition to ensure consistent recruiting and placement practices aligned with company objectives.
• Reviews people operations metrics and utilizes data for process improvements.
• Assists in the performance review process to ensure effectiveness, compliance, and equity within the organization.
• Collaborate with the POBP team across regions to ensure consistent procedures and advice on policy and associate relations.
• Collaborate with departmental leaders on their job descriptions, reviewing them to ensure they adequately describe the role.
• Works with the Compensation leader to assist in managing pay policies consistent with the Company’s pay philosophy.
• Coordinates and acts as the main point of contact for business leaders and associates for leave of absence and accommodations, managing assigned open cases through to conclusion.
• Processes and responds to unemployment claims, participating in hearings on behalf of the company when necessary.
• Investigates workplace incidents and reports claims to the Worker's Compensation carrier.
• Creates and supports a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the company’s policies.
• Other job-related duties as assigned.

About you:

• In-depth knowledge of multiple people operations disciplines, processes, and practices, including compensation, organizational diagnosis, associate relations and investigations, associate engagement, inclusion and diversity, performance management, coaching and development, unemployment and employment laws
• Enhanced ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification if necessary; responds well to questions; demonstrates group presentation skills and participates in meetings. Able to write clearly and informatively
• Self-directed and able to work independently and in a team environment. Ability to work independently and be resourceful in finding solutions
• Ability to act with high integrity and professionalism, using discretion and maintaining confidentiality
• Comfortable with ambiguity and a resourceful, savvy professional committed to finding solutions and making an impact. The ability to generate innovative solutions in work situations
• Strong time management skills, planning, and organization. Ability to plan and manage multiple projects and meet deadlines
• Excellent problem-solving and conflict-resolution skills with great attention to detail
• Proven ability to work within a dynamic, fast-paced, ever-changing environment while juggling multiple priorities, and comfortable rolling up your sleeves to get things done with an execution-focused mindset
• Required: High School Diploma or Equivalent, Bachelor's degree in Human Resources Management, Organizational Development or related field preferred
• Required: 2-4 years of Human Resources experience, preferably in a business partner or generalist role.
• Required: Microsoft Office proficiency.
• Required: Experience with HRIS, Time & Attendance, and Applicant Tracking systems; Dayforce experience preferred.
• Required to work on-site a minimum number of days per week. (Currently, 3 days per week, Tuesdays, Wednesdays, and Thursdays are preferred but could change based on business needs.)
• PHR, SPHR, or SHRM-CP (Preferred)

If you’re interested in partnering with a certified Great Place to Work company that encourages you to be your best, visit www.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our company.     

Flagship is an Equal Employment Opportunity Employer:  We believe that diversity, equity, and inclusion among our associates is critical to successfully achieving our vision and mission, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool based on merit, qualifications, and business need.