We are excited to announce an opportunity for a Collections Specialist in a hybrid work environment! Join our dynamic team at Flagship, where you'll play a vital role in enhancing customer relationships while ensuring their financing needs are met. This position is perfect for someone who thrives in a high-energy, service-oriented setting and is committed to delivering memorable customer experiences.

What You'll Do

As a Collections Specialist, your day-to-day responsibilities will include:

• Account Management: Review and monitor delinquent accounts daily, ensuring losses remain within established guidelines. You'll engage with customers through incoming and outbound calls to encourage timely payments and resolve outstanding balances.
• Skip Tracing: Utilize various online tools and resources to locate account holders, preventing repossession and ensuring the recovery of collateral.
• Documentation: Accurately record all account activities, including verifications and demographic changes, to maintain comprehensive records.
• Problem Solving: Identify accounts requiring additional attention and seek managerial approval when necessary.
• Collaboration: Work closely with other departments as needed to support business objectives.
• Compliance: Uphold Flagship’s policies, procedures, and all relevant laws and regulations.

About You

We are looking for candidates who have:

• Education: High School Diploma or equivalent preferred (not required).
• Experience: At least 3 years in a loan servicing role with direct experience in over-the-phone interactions. Bilingual skills are a plus!
• Communication Skills: Excellent written and verbal communication abilities with a personable demeanor.
• Active Listening: Strong listening skills with the ability to influence others effectively.
• Organizational Skills: Exceptional organizational capabilities to manage multiple accounts and tasks simultaneously.
• Team Spirit: A collaborative mindset that embraces continuous improvement within a team environment.
• Technical Proficiency: Familiarity with Microsoft Office Suite and working knowledge of the Fair Debt Collection Practices Act (FDCPA).

Work Schedule

This position requires flexibility, with a commitment of 40-45 hours per week. You should be available for up to three Saturdays per month and one evening per weekend one rotating Friday from 10-7, along with some holiday shifts. If you’re ready to make a meaningful impact while enjoying the benefits of a hybrid work schedule, we invite you to apply! Join us at Flagship, where your contributions will help shape exceptional customer experiences.

If you’re interested in partnering with a certified Great Place to Work company that encourages you to be your best, visit www.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our company.     

Flagship is an Equal Employment Opportunity Employer:  We believe that diversity, equity, and inclusion among our associates are critical to successfully achieving our vision and mission, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool based on merit, qualifications, and business need.

 Compensation Information