Hybrid Position 

We are looking for an experienced Collections Specialist who will continue to inform and help us educate our customers to ensure their needs are met with their financing.  This high-energy and service-focused position is dedicated to creating a positive memorable experience centered on our customers.

What is a day in the life at Flagship as a Collections Specialist?

• Review and monitor delinquent accounts daily, and maintain losses at or below established guidelines for assigned job duties.  Receive incoming calls and make outbound collection calls to encourage payments and cure outstanding past-due account balances to avoid further delinquency.
• All available methods, including online systems and other resources, are used to perform skip trace work to establish contact with account holders to avoid repossession or locate collateral.
• Accurately document all account activities and pertinent information to include, but not limited to, verifications and demographic changes.
• Take action on accounts needing additional attention. Seek manager approval as needed.
• Assist other related departments as required by business needs.
• Ensure compliance with Flagship’s policies, procedures, safety, state, and federal laws, regulations, and standards.
• Other duties as required 

About you:

• Preferred:  HS Diploma or equivalent, not required
• Bi-lingual not required, a plus if you are
• Preferred:  3 or more years in a loan servicing role with direct experience in over-the-phone interaction
• Excellent written and verbal communication skills
• Personable and outgoing demeanor with a high degree of professionalism
• Active listening skills and an ability to influence others
• Excellent organizational skills and the ability to concurrently manage multiple accounts, tasks, and communication channels
• Ability to embrace a team environment and a culture of continuous improvement
• Proficiency in Microsoft Office Suite
• Working knowledge of Fair Debt Collection Practices Act (FDCPA)
• Must be able to work 40-45 hours per week and have a flexible schedule, including up to two Saturdays per month and 1 evening per week; some holidays are required. 

If you’re interested in partnering with a certified Great Place to Work company that encourages you to be your best, visit www.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our company.     

Flagship is an Equal Employment Opportunity Employer:  We believe that diversity, equity, and inclusion among our associates are critical to successfully achieving our vision and mission, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool based on merit, qualifications, and business need.